Job Location
Date posted
April 15, 2024
Position title
Banquet Captain (PT)
Description

The part-time Banquet Captain is responsible for the supervision and coordination of activities of banquet servers during banquets and concessions services to ensure that food is served promptly. The Food & Beverage Captain stays in contact with the host (on-site contact) throughout the event to ensure the highest guest satisfaction possible.

 

Responsibilities
  • Must be able to make quick and accurate decisions.
  • Consult with Banquet Manager regarding serving arrangements and additional employees and equipment required.
  • Supervise banquet and concession servers.
  • Meet with Banquet Manager at start of every shift to review banquet event orders for menu, timing, special request and Chef's expectations.
  • Meet with client prior to start of event to review menu and itinerary.
  • Anticipate customers' needs, respond promptly, and acknowledge all customers, however busy and whatever time of day
  • Must be a leader, motivating the servers, resolving conflicts, and exceeding guest expectations.
  • Conduct lineup with the staff at the start of each shift. Inspect uniforms, review menus and event itineraries and provide a short training topic.
  • Prepare Captain's reports, detailing the function and comments of the Host (on-site contact)
  • Promote and maintain the highest level of customer service to all Oklahoma City Convention Center guests.
  • Determine when a guest should not be served additional alcoholic beverages in accordance with SAVOR policies.
  • Must inspect function space prior to start of function to ensure cleanliness, organization, and ambiance, (first impression, attractiveness, etc.)
  • Observe food being served to ensure that food is correctly garnished and arranged.
  • Responsible for consumption sheets.
  • Ensure front and back of the house are maintained in a clean and orderly fashion.
  • Ensure all closing duties for staff are completed before staff sign out.
  • Provide feedback on staff performance to manager and report disciplinary problems to manager and participate in the counseling of employees.
  • Foster and promote a cooperative working climate, maximizing productivity and employee morale.
  • Complete all paperwork and closing duties in accordance with departmental standards.
  • Review status of assignments and any follow‐up action with Banquet Manager and/or oncoming Supervisor.
  • Other duties may be assigned.

 

Supervisory Responsibilities

 

As applicable, carries out supervisory responsibilities in accordance with ASM Global policies.

Responsibilities may include training employees; planning, assigning, and directing work; addressing complaints and resolving problems.

 

Education and Experience

  • High school diploma or GED
  • One year's experience as a banquet server or banquet captain.
  • Food Handler's and Alcohol Awareness Certificate preferred.
  • Previous supervisory experience preferred.

 

Skills and Abilities

  • Ability to prioritize multiple projects and meet strict deadlines
  • Ability to work under minimal supervision
  • Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hour as needed
  • Must have professional attitude and appearance
  • Daily lifting and carrying up to 20 lbs. Up to 10 minutes at a time.
  • Performing work through repetitive eye/hand coordination
  • Must be able to balance and have good manual dexterity
  • Constant reaching, standing, walking, and stooping
Qualifications
  • High school diploma or GED
  • One year's experience as a banquet server or banquet captain.
  • Food Handler's and Alcohol Awareness Certificate preferred.
  • Previous supervisory experience preferred.
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