IT Manager
Posted September 22, 2026
This position will be responsible for the comprehensive management of all networks, phone systems, and related systems. The role includes the development and implementation of policies related to network security, disaster recovery, and IT infrastructure, as well as analyzing resource utilization and developing strategies to optimize performance.
• Develop network troubleshooting strategies to help reduce network downtime and decrease maintenance costs.
• Create strategies for upgrading network software as new upgrades become available.
• Stay up to date with new network technology and report to the executive team periodically.
• Supervise full-time, part-time, and contractual computing, network, and phone staff.
• Properly schedule staff to cover facility operating hours efficiently and effectively.
• Assign specific work tasks and monitor progress for timeliness and quality of results.
• Develop training programs that ensure all staff members are proficient in operating and maintaining computer and phone systems.
• Develop, implement, document, and maintain effective facility maintenance policies, procedures, and programs, including preventative maintenance on computer software, hardware, and phone systems.
• Oversee proper control and care of computer and phone inventories, supplies, spare parts, tools, and equipment.
• Prepare and provide reports and documentation including purchase request orders, department operating budgets, capital improvement budget projects, special project reports, recommendations, updates, and event reports.
• Oversee contracted maintenance agreements.
• Develop bid specifications and renewal agreements.
• Manage vendor relationships and related agreements to ensure acceptable quality and performance levels are achieved.
• Work with Event Manager(s) to facilitate client computing and phone system needs.
• Work with the Director of Event Services to establish pricing, billing procedures, and cost controls for these services.
• Oversee help desk activities to ensure the IT needs of users are met.
• Continuously monitor security policies and best practices to protect networks and users.
• Occasionally work directly with clients to determine their needs and provide proposed pricing.
• Attend department head meetings and weekly staff meetings.
• Develop and maintain positive working relationships with all departments.
• Work extended and/or irregular hours, including nights, weekends, and holidays, as needed.
• Speak and understand basic English well enough to communicate with customers, supervisors, and employees.
• Maintain a cooperative, team-oriented attitude when working with supervisors and fellow employees.
• Perform other duties as assigned.
• Four-year degree with concentration in MIS, Networking, Security, or a related field.
• Four years of experience working with enterprise networks.
• Two years of experience working with Next-Generation Firewalls (NGFW).
• Two to four years of work-related experience in the public assembly industry, including stadiums, arenas, convention centers, or an equivalent combination of education and experience.
