Operations Manager
Posted August 21, 2024
Hiring organization
Oklahoma City Convention Center
Job Location
Date posted
August 21, 2024
Position title
Operations Manager
Description
The Operations Manager, under supervision of the Director of Operations, directs and coordinates facility personnel, subcontractors, and daily activities involved in the successful preparation and execution of events at the facility. The manager will also act as a liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.
Responsibilities
- Assist in the preparation of the annual operating budget and recommend an annual capital budget for long-range repairs and improvements to the facility.
- Plan and schedule facility or equipment repair or modification, acquiring cost estimates, bid sheets and contracts for conversions. Authorize the requisition of equipment and supplies within budget guidelines.
- Research, review and recommend equipment, materials or supplies required in providing effective & efficient operational services. Order necessary supplies through procurement system.
- Review applicable contracts and work with contractors & subcontractors to determine job requirements; inspect conversions, construction and installation progress to ensure conformance with established specifications.
- Manage operations’ employees including supervisors and front-line staff. Responsibilities include recruiting; training; planning, assigning & directing work; performance appraisal, conflict resolution, discipline upon consulting with HR.
- Train operations staff on operating procedures, preventive maintenance schedules, safety/risk management policies, and emergency plans in conformance with corporate & venue standards. Document all training.
- Oversee all aspects of operations including housekeeping, event staffing, set-ups and changeovers.
- Assist the director of operations in walking the facility and producing reports as needed.
- Ensure daily successful operational coordination of all facility activities by gathering and distributing event information from event managers/coordinators, F&B, management, and other departments to all operations staff.
- Create and distribute in advance a weekly work schedule for all operations staff and ensure that all events have adequate staffing needs and the facility is clean to the highest level.
- Maintain an effective relationship with contractors and ensure contract labor is adequately scheduled for event needs. Maintain labor cost and accurately record and report all related data.
- Perform administrative duties such as entering and processing employee timecards, time off requests and other entries for timely submission to payroll for payroll processing. Other administrative projects are applicable.
- Attend weekly meetings affecting the operations of the facility and develop & build a harmonious working relationship with all departments. Attend other related meetings at the request of the director of operations.
- Oversee all uniform purchases and inventory and ensure proper dress code and image for operations staff.
- Provide the highest customer service excellence expected from the operations department and the venue.
- Work extended and/or irregular hours including nights, weekends and holidays as needed.
- Perform other duties as assigned.
Qualifications
- Bachelor’s degree from accredited four-year college or university, preferred.
- Four to six (4-6) years related experience and/or training in the public assembly industry or in a supervisory or management position, or equivalent combination of education and experience.
- Experience with budgeting and procurement is preferred.
