Command Center Operator - Overnight
Posted April 18, 2024
We seek a unique Full Time Overnight Command Center Operator to join our Security team. The Command Center Operator, under general supervision, is responsible for the surveillance of all security and television monitors on the facility and surrounding grounds; monitoring all access control systems and the dispatching of response personnel. Acts as liaison between the facility and clients, ensuring all clients' requirements are met and facility rules, regulations and policies are adhered to.
ESSENTIAL DUTIES AND RESPONSIBILITIES:Â
Include the following. Other duties and responsibilities may be assigned.
•   Monitor all surveillance, access control, and radio equipment in the facility.
•   Prioritize situations and investigate/dispatch on all safety and security-related incidents. Follow up all incidents with written reports and recommendations.
•   Answer emergency, non-emergency and administrative phone lines and provide an appropriate response as required by the nature of the call. Respond to emergencies and handle call-outs.
•   Communicate effectively and efficiently using handheld radio.
•   Inspect alarms and fire extinguishers/sprinkler systems to ascertain they are set to operate. Inspect premises for signs of intrusion or tampering.
•   Establish and maintain effective working relationships with all entities who maintain business offices on the property.
•   Act in a professional manner with clients, employees, exhibitors, patrons, and others encountered in
the course of employment.
•   Highly detail oriented. Maintain records and compile reports for management on an as-needed basis.
•   Complete daily duties such as audits, activity reports, inventory, and key controls
•   Write incident reports and meet with Security Manager to review procedures.
•   Assist with crowd control measures inside and outside of premises.
•   Control unusual circumstances and events during fire, storms, riots, and other emergencies.
•   When necessary, document all shipping and receiving.
•   Has a neat, professional appearance and comes to work in a complete and clean assigned uniform.
•   Comes to work; is on time and completes shift assignments (including overtime, if needed)
•   Be courteous, respectful, and responsive to the general public, customers and Guards.
•   Project a positive and confident professional image.
•   Customer Service to the highest level possible.
•   Maintain the highest standards of business ethics
•   Work irregular schedules to ensure proper supervision of all events and activities scheduled in the facility, as required.
•   May perform other duties as assigned.
•   Must be 18 years of age
•   Prefer previous experience in a security role
•   Must have a high school diploma or GED equivalent
